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Whether you’re new to the industry or looking to
hone your management skills, this session is for
you. Explore the ins and outs of daily facility
operation and what you need to run a successful
self-storage business. During this seminar, you’ll
learn about operational essentials, customer
service, sales skills, site marketing, legal issues
and more. Management expert Joe Niemczyk will
address these and other critical topics:
Facility policies and procedures
Manager responsibilities: facility walk-throughs,
retail inventory, bank deposits, maintenance,
etc.
Rental agreements: who can sign, presenting,
changes of address
Locks: which to sell, lock checks, when to
cut
Documentation: when and how to document
events, phone calls, correspondence
Accepting keys and/or shipments for customers
Retail product: deciding what to sell,
keeping inventory, display
Computer: keeping records, backing up data
Marketing: understanding target markets,
Internet, Yellow Pages, direct mail, etc.
Pricing: understanding the market and setting
rents
Phone skills: converting callers to renters,
what to say, how to say it, dealing with
objections
Customer service: the sales presentation,
facility features and benefits, assisting with
unit sizes
Legal issues: understanding bailment,
conducting lien sales, rental agreements
Dealing with angry customers
Employee issues: bonuses, benefits,
evaluations, training
Facility performance is intimately tied to these
day-to-day issues and tasks, in today’s competitive
market more than ever. Every manager should hone
his or her skills with this informative session.
 Speaker:
Joe Niemczyk, Executive Self Storage Associates
Date: January 28, 2009
Time: Noon-6 pm
Location: Sands Expo & Convention Center, Las Vegas
Price: $250
Registration includes: Seminar, workbook and networking lunch.
Register >
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