Management Workshop
Friday, March 16
8-11:30 a.m.
Management Workshop
Presented by: Mel Holsinger, President and CEO, Professional Self Storage Management LLC
This session will take attendees through a typical day in the life of a self-storage manager, teaching the everyday issues to which facility operators are exposed. Attendees will get valuable tips for marketing a self-storage facility, providing superior customer service, and dealing with delinquent tenants. A case-study review of real-life situations will demonstrate ways to avoid operational mistakes. Time will be allotted for questions and answers with the presenter and fellow attendees to address managers’ specific concerns.
You will learn:
- How to identify and schedule your daily activities
- Marketing and advertising (it’s more than you think)
- The importance of the telephone, even in this era of technology
- The value of delivering customer service
- How to deal with delinquent customers
- Real-life case studies that will help you avoid operational pitfalls
Mel Holsinger
Mel Holsinger founded Tucson, Ariz.-based Professional Self-Storage Management in 2004 and is the principal, president and CEO of the company. As part of the Inside Self-Storage Editorial Advisory Board, he contributes regularly to the magazine and is a member of the ISS Expo Education Advisory Committee. He's an instructor of the Self-Storage Training Institute, a frequent speaker at industry events, and a moderator for Self-Storage Talk, the industry’s largest online community.
Self-Storage Talk: Mel Holsinger
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