Education
OPENING SESSION
A View From the Top
Top self-storage leaders from some of the industry's largest and most successful companies will share perspectives on the operational challenges faced by all industry operators, large and small.
CONCURRENT EDUCATION TRACKS
Construction & Development
This track is intended to assist self-storage developers, investors and owners with facility research, acquisitions and building. Topics include feasibility, multi-story construction, solar energy and others.
Day-to-Day Operation & Facility Management
If you’re responsible for the daily performance of a self-storage facility, this track is for you, featuring sessions on customer service, effective operation, technology and more.
Finance
This track is designed for self-storage investors, developers and owners, focusing on the current financing market, loan options and much more.
International Summit
Get a global perspective of self-storage in our new International Summit, which brings together facility operators, developers and investors from all over the world for a fast-paced idea exchange.
Legal and Insurance
Developed for facility operators, this track addresses common legal issues as well as tenant insurance and commercial insurance coverage. You don’t want to miss our full hour of legal Q&A!
Facility Marketing
Designed for facility operators, this track includes sessions on social media, pay-per click advertising, mass-media marketing and much more. Don’t miss our special two-hour mini clinic!
Owners Only
This track is designed exclusively for the needs of self-storage owners, focusing on critical issues of employment, exit strategies and more.
Sales
Developed with self-storage managers and owners in mind, this track will cover critical sales-related topics, from phone-sales skills to a facility's retail approach to the sale of add-on profit centers. It includes two sessions you won't want to miss!
Las Clases en Español
Estas dos sesiones han sido diseñadas pensando específicamente en nuestros asistentes de habla española. Los temas serán impartidos en español por expertos de la industria en los temas de construcción, desarrollo, operaciones y gestión.
WORKSHOPS
Legal Learning Live!
This four-hour session will address several of the industry's most prevalent legal challenges: lien sales, abandonment of goods and documents, protection of tenant information, vehicle storage, and so much more. Attendees will learn ways to avoid legal land mines and protect their business. A comprehensive workbook and sample forms are included.
Management Workshop
Explore the ins and outs of daily facility operation and what you need to run a successful self-storage business. Attendees will gain valuable information on how to deal with delinquent tenants, the importance of customer service, marketing essentials, and even how to identify and schedule their daily activities. This session is a must for all facility operators.
Web Workshop 2.0
Make the Web really work for your business. This 2.5 hour workshop will provide strategies to optimize your website and teach you how to turn visitors in to leads, attract new customers through social media and more.
Owner/Operator Executive Workshop
This exciting new workshop encourages facility owner/operators and multi-site managers to more effectively manage their properties through professional operational procedures and profitable policies.
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