Self-Storage Management Handbook:
Guidelines for Facility Success

The role of the self-storage manager becomes more complex and demanding as market competition intensifies and the economy creates new challenges. Today's facility managers must be exemplary salespeople, marketers, business managers, customer-service representatives and more. This e-book provides insights and tips for self-storage managers who wish to excel in their position, enjoy an enriching industry career, and add to their facility's bottom line. Readers will learn about day-to-day operational essentials including sales, service, competition, training, facility maintenance and more.

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Contents include:

• Being a Manager in a Challenging Age: Tips for Success
• A Manager's Secrets to Providing Top-Notch Service
• Self-Directed Lessons for the Site Manager: The Training You Need, the Career You Want
• Being the Customer's Ultimate Solution
• Keep Competitors Close: Knowing Neighbors Can Boost Business
• The Impact of Facility Image: Curb Appeal and Refurbishing
• Day-to-Day Facility Maintenance: Tips for the Manager