Friday, Oct. 1, 8 a.m.-Noon

Whether you’re new self-storage owner/manager or looking to refresh your operational skills, this workshop will teach you what you need to run a successful facility. This four-hour seminar covers day-to-day management essentials every operator needs to increase revenue, minimize expenses, provide excellent service, avoid legal pitfalls, and more.

Attendees will explore a “typical day” in the life of a self-storage manager, covering the practices and policies that must be followed to efficiently manage and market self-storage space. Our presenter will address key aspects of the business:

Operations: Facility manuals, daily site inspections, maintenance procedures, emergency protocols, inventory systems, banking, employee training, phone skills

Marketing: Defining your market, pricing, specials, buying advertising, dealing with the media, site visibility, advertising effectiveness, online marketing, signage, Yellow Pages

Service: Retaining customers, handling complaints, offering add-on services, customer-incentive programs

Legal: Handling delinquency and collections, lien sales, tenant bankruptcy, tenant death, break-ins

Participants are encouraged to share their questions and experiences in this interactive session. For the novice, this will be an opportunity to learn how more experienced operators handle facility management. More seasoned professionals will get fresh insight to today’s operational challenges and tips for becoming more profitable.