Day-to-Day Operation & Facility Management Track

This seminar will provide self-storage owners, operators and managers with the 12 key rules they need to implement and maintain a successful revenue-management program. If you have a great manager, state-of-the art software and a first-rate facility, you have the potential for a top-notch program! Our presenter will show you real-world examples and documentation to demonstrate the overall success of a disciplined pricing strategy and how it enables self-storage operators to maximize rental dollars.

These days, there are two important legal questions on the minds of self-storage operators, and you should know the answers to both: What do you do when you get a tenant bankruptcy notice? And what do you do with documents a business leaves behind in a unit, especially if they contain personally identifiable information such as Social security numbers? In this session, you’ll learn what to do when served with a bankruptcy notice. You’ll understand the automatic stay, how it applies to self-storage, and relief from stay as an option. Our speaker will also explore options for disposing of abandoned records and avoiding the mishandling of sensitive information.

Learn how to take your self-storage rentals to a higher level! During this seminar, you’ll learn how to creatively build value and trust with the customer and ultimately turn more callers into renters. You’ll get concrete techniques to reverse customer objections, outdo the competition, and turn your facility’s unique advantages into profit. Our presenter will teach you the critical steps to selling and how they directly increase rentals. Finally, you’ll learn how to put together a lead-generation system to improve your facility’s long-term profitability.

In choosing a third-party management company to operate your facility, you need to ask some important questions. Should you use a large, national company or a local one? Can you negotiate the management contract and what should it include? What questions should you ask during the screening process? This seminar will explain the differences between management-company styles and services and provide criteria for evaluating your candidates. You’ll learn how to determine if a company can adequately manage your facility’s revenue, marketing, technology, staff and more.

Today’s self-storage managers carry far greater responsibility and face more challenges than those of yesteryear. To succeed, you must be privy to operational information that, in the past, was reserved exclusively for facility owners, investors and developers. In this session, you’ll learn the questions you need to ask your owner, why should ask them, and why the answers are important to you. Our presenter will give you insider tips for understanding the information you need, including the business’ top priorities, the operation’s financial status and goals, future plans for the facility, keys to unlocking your professional potential, and more.